Microsoft has issued a formal apology for a global service disruption that rendered Teams, Outlook, and Copilot unusable across at least 70 countries. The company confirmed the outage was not caused by cyberattacks or AI agents, attributing the incident instead to an earlier network capacity upgrade. Recovery efforts are progressing, with Microsoft working to eliminate remaining aftereffects from the disruption. The company previously described its restoration timeline as "encouraging" as services gradually returned to normal operation worldwide.