Brazilian crypto exchange Mercado Bitcoin began a phased platform recovery on November 9, allowing users to log in via its website starting at 16:00 local time, with full access expected by 18:00. In the first phase, users can only view their total balance and asset breakdowns; trading and other operations remain unavailable. The exchange confirmed that customer balance records are intact and the incident did not affect user assets, investments, or Brazilian real balances. Mercado Bitcoin stated it will restore customer balances using its own funds, with updates occurring as access is gradually reopened and markets resume. Users were advised to navigate directly to the official URL rather than clicking links from external messages.