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What is Risk Control? Why Was My Account Restricted?

Short Answer

Risk Control is Phemex’s automated system that temporarily restricts accounts showing unusual activity to protect user funds. Restrictions are usually lifted within 24–72 hours after identity verification is completed.

Why Was My Account Restricted?

  1. Unusual login patterns (new device, new IP, multiple failed attempts)
  2. Abnormal trading volume that exceeds your account verification level
  3. Large withdrawal request that triggered additional verification requirements
  4. Compliance review triggered by Travel Rule regulations

FAQ

Q: How long will the restriction last?

A: Most restrictions are lifted within 24–72 hours after you complete the required verification. Complex cases may take up to 5 business days.

Q: How long will the restriction last?

A: Most restrictions are lifted within 24–72 hours after you complete the required verification. Complex cases may take up to 5 business days.

Q: How long will the restriction last?

A: Most restrictions are lifted within 24–72 hours after you complete the required verification. Complex cases may take up to 5 business days.

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