United Airlines will block personal AI assistants from accessing its systems to book tickets for users, citing concerns over data security and regulatory compliance. The carrier warned that automated agents could leak sensitive customer information, make unauthorized purchases, or violate rules set by the Federal Aviation Administration (FAA) and the Department of Transportation (DOT).
The airline also stated it does not want to add another "middleman" between itself and customers through third-party AI booking tools.
United Airlines Blocks Personal AI Agents From Booking Flights Over Data and Regulatory Concerns
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