Binance Co-Founder He Yi has responded to criticism of the platform's VIP customer service, announcing plans for systematic workflow adjustments. In a post on X, He Yi expressed gratitude for the feedback and stated that multiple departments are reviewing the suggestions. Planned changes include adjustments to VIP level settings, service processes, and handling of complaints. He Yi recommended using Binance's internal customer service channels for privacy protection and encouraged users to escalate issues within the app if necessary.