Binance co-founder He Yi has addressed recent trading difficulties experienced by users due to significant market volatility. In a post on the X platform, He Yi apologized for the inconvenience and urged affected users to contact Binance customer service to register their issues. The company will analyze each account individually to determine compensation for losses directly caused by Binance. However, He Yi clarified that losses from market fluctuations and unrealized profits are not eligible for compensation. Users are advised to remain cautious as market conditions remain volatile.