Dear Phemex Users,
We would like to address the recent issue that affected our BTC inverse contract trading services on April 4th, 2025. We understand how important transparency is, and we remain committed to keeping you fully informed.
Impact Timeline (UTC):
We would like to address the recent issue that affected our BTC inverse contract trading services on April 4th, 2025. We understand how important transparency is, and we remain committed to keeping you fully informed.
Impact Timeline (UTC):
- 03:25 – 04:05: Order placement and asset transfers were unavailable.
- 04:05 – 05:24: Service was partially restored. Users were able to place orders, but transfers remained unavailable.
- 05:30 – 06:27: Full functionality was restored, and we proceeded to process all pending transfer data generated during the incident.
Affected User IDs:
- Users with UID below 6,000,000, where UID % 20 ends in 0–9
- Users with UID above 7,000,000, where UID % 20 ends in 4–7
We sincerely apologize for the inconvenience caused and greatly appreciate your patience and understanding. If you have any questions or need support, please feel free to contact our customer service team.
Sincerely,
Phemex Support Team
Sincerely,
Phemex Support Team
