Dear Users,
Recently, we have received reports of fraudsters impersonating Phemex customer support or community representatives. These scammers mislead users into depositing XPR , EOS, or other tokens into the A (Vaulta) Token deposit address, claiming that these deposits will be automatically converted or credited as A Tokens.
⚠️ Please Note: This is a scam.
⚠️ Scam Tactics Deciphered
Fraudsters exploit the customized account names feature supported by networks like XPR to create fake accounts containing "Phemex" to trick users.
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Inducing Transfers: Scammers use schemes like "deposit rebates," "cross-chain investments," or "automatic token swaps" to lure users into sending funds via the XPR network.
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Gaining Trust: After the initial transfer, scammers may return the principal and small "profits" to gain your trust, only to disappear once you invest a larger amount.
Phemex does not and will never support any kind of “automatic token conversion” or “cross-token deposit credit.” To protect your assets, please strictly follow the reminders below:
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Deposits must match the Token, Network, and Address: The asset you send must perfectly match the deposit information provided by the platform.
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Example: If you wish to deposit an A (Vaulta) Token, you must send A Token — NOT XPR, EOS, or any other asset.
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Guide: Please refer to this FAQ document for the correct deposit procedure: How do I make a deposit?(Web)
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Do Not Trust Unofficial Promises: Do not trust anyone claiming you can deposit other tokens to receive A Tokens. Official Phemex customer support will never privately message you or instruct you to deposit funds to an address through chat groups or DMs.
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Risk of Permanent Loss: Depositing unsupported tokens (such as XPR) or sending funds to the wrong address will result in the permanent loss of your assets. Always double-check the token name, network, and deposit address before confirming any transaction.
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Follow Official Channels Only: Only use the Phemex official website or app to obtain deposit information. Never rely on deposit details shared by third parties or unknown individuals.
🛡️ Official Verification Channels
If you encounter any individual claiming to be a Phemex staff member or suspect any phishing activity, please verify through our official channels immediately:
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Official Website: https://phemex.com/
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Customer Support Email: support@phemex.com
Thank you for your cooperation in helping us maintain a safe and trustworthy trading environment.
Phemex Team
January 7, 2026
