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  4. How do I make a Withdrawal?

How do I make a Withdrawal?

To initiate a withdrawal for the first time, perform the following steps:

  1. Log in to Phemex.com and click Assets on the top right corner of the page.
  2. Click Withdraw on the left-side menu.
  3. Click the Address Management link on the top right side of the page.
  4. Click the Add Withdrawal Address button.
  5. From the drop-down menu, select your desired symbol/coin.
  6. Enter your desired wallet address and name, then click Confirm.
  7. Enter your Google Authenticator code. If you do not yet have Google Two-Factor Authentication enabled, please view How do I enable Google Two-Factor Authentication?
  8. Check your inbox and copy and enter the verification code into the new window.
  9. Click the Back button on the top left side of the page.
  10. Click on the Choose A Withdrawal Address field and select your newly added address. Then enter your desired amount.
  11. Click the Withdrawal button.
  12. Enter your Google Authenticator code once again.
  13. Check your inbox for a confirmation email sent by Phemex. Once you click on the confirmation link, your withdrawal will be fully confirmed.

NOTE:

  • Phemex Premium Users can withdraw every hour.
  • For standard users, Phemex will process withdrawals 3 times a day, at 08:00,16:00, and 24:00 (UTC) .
  • The Withdrawal “cut-off” time will be 30 minutes before the scheduled withdrawal processing time. For example, all requests submitted before 15:30 will be processed at 16:00. If you cannot submit your requests within that time, the following withdrawal verification is at 24:00. Your withdrawal will be credited to your wallet within 1-2 hours. Due to the time needed for the manual process and pending transactions on the blockchain to carry out.
  • If you just miss a withdrawal ‘cut- off ‘ time, it takes you about 9 hours to receive the BTC.

For any inquiries contact us at support@phemex.com.

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Phemex, Trade Simple

Updated on May 15, 2020

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