Why didn’t I receive my Social Media Bonus?

The social media bonus is a type of promotional Trading Bonus that rewards you for following our Phemex Twitter Account, completing your KYC, and submitting proof of these actions.

Please visit the Phemex Bonus page for a full list of Welcome Bonuses and instructions.

Bonus Not Received

The following is a list of reasons for why you might not have received your Social Media Bonus:

• You’re located in or accessing our site from a restricted region or country.
• The Twitter ID or profile link you’ve submitted leads to a Page Error 499.
• You have not retweeted the correct content.
• You have not completed your KYC verification.
• You used a Twitter ID that has already been recorded.
• Your Twitter account is private.
• Other cache & cookies issues.

Solutions

• If your Twitter account is private, set it to public.
• Please ensure you have completed KYC verification.
• Once you have submitted your Social Media Bonus application, it may take up to 24 hours before you account is credited. Please wait patiently.
• If you have not received your bonus after 24 hours despite meeting all requirements, please contact us at support@phemex.zendesk.com to rectify the issue.