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  4. Why didn’t I receive my Social Media Bonus?

Why didn’t I receive my Social Media Bonus?

The social media bonus is a type of promotional Trading Bonus that rewards you for following our Phemex Twitter Account, completing your KYC, and submitting proof of these actions.

Please visit the Phemex Bonus page for a full list of Welcome Bonuses and instructions.

Bonus Not Received

The following is a list of reasons for why you might not have received your Social Media Bonus:

  • You’re located in or accessing our site from a restricted region or country.
  • The Twitter ID or profile link you’ve submitted leads to a Page Error 499.
  • You have not retweeted the correct content.
  • You have not completed your KYC verification.
  • You used a Twitter ID that has already been recorded.
  • Your Twitter account is private.
  • Other cache & cookies issues.


  • If your Twitter account is private, set it to public.
  • Please ensure you have completed KYC verification.
  • Once you have submitted your Social Media Bonus application, it may take up to 24 hours before you account is credited. Please wait patiently.
  • If you have not received your bonus after 24 hours despite meeting all requirements, please contact us at to rectify the issue.

For any inquiries contact us at
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