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How do I verify my account? (KYC) (APP)

The Phemex Know Your Customer (KYC) process is a safe and straightforward way of verifying your identity on our platform. Identity verification will provide users with increased security and access to additional features and benefits. To learn more about KYC on Phemex, please read “What is KYC on Phemex? (Identity Verification)

To verify your identity on Phemex, perform the following steps:

  1. Open the Phemex App and log in to your account.
  2. Tap the Account Icon on the top left of the screen.
  3. Tap the KYC verification option.
  4. Tap the Verify option.
  5. Select the type of Document you wish to use for verification. For the purposes of this guide, we will continue with Passport as the selection.
  6. Use the Passport Photo Page to capture a photo of your passport. The document must be centered and angled correctly ensuring that all details are legible.
    NOTE: If there is a problem with the photo, the app will prompt you to retake it. Continue to do so until an acceptable photo is taken.
  7. Once a valid photo of the document is captured, tap the Submit photo button.
  8. The next action involves recording a video of yourself. Once you’re ready to start the recording, tap the Record video button.
  9. An oval-shaped space will help keep your face centered and positioned correctly. Once you have aligned your face within the oval, a Start recording button will appear. Tap the button to continue.
  10. Read and carefully perform the on-screen instructions. These may involve saying words or numbers out loud or performing specific movements with your head.
  11. Review your final video. If you’re happy with the results, tap the Upload video button.
  12. Tap the Submit verification button.
  13. Your KYC verification will be reviewed within 24 hours.

For any inquiries contact us at support@phemex.zendesk.com .
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