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How do I reset my Password? (APP)

To reset your password, perform the following steps:

  1. Open the Phemex App
    • If you cannot log into your account, then click Reset Password
    • Enter your email address to receive verification code
    • Enter verification code then proceed to set new password
  2. Log in to your account.
  3. Tap the Account Icon on the top left of the screen.
  4. Tap the Security Settings option.
  5. Tap the Change option next to Password.
  6. Enter your old password, new password, and confirmation of your new password.
  7. Tap the Confirm button.
  8. If you have 2FA enabled, enter your Google Authentication code. Otherwise, enter the email verification code.

NOTE: Withdrawals will be disabled for 24 hours after a Password Reset.

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