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  4. How do I make a Withdrawal? (APP)

How do I make a Withdrawal? (APP)

To initiate a withdrawal for the first time, perform the following steps:

  1. Open the Phemex App and log in to your account.
  2. Tap the Assets Icon on right side of the bottom navigation bar and then tap the Withdraw button at the top of the page.
    NOTE: To initiate withdrawals, you must have Google Verification enabled first.
  3. Select the coin or token you wish to withdraw.
  4. Tap the Choose a withdrawal address option.
  5. Tap the Add withdrawal address button.
  6. Enter any desired notes into the Address Notes text field.
  7. Enter the target withdrawal address into the Withdrawal Address text field. If you have a QR code, you can also scan it by tapping the Scan Icon within this field.
  8. Enter you Google Verification code.
  9. Tap the Confirm button.
  10. Enter the amount you wish to withdraw. Alternatively, you can also tap the ALL option to automatically enter all of your available balance.
  11. Tap the Withdraw button.
  12. You will receive a confirmation email to finalize your withdrawal.

Note:

  • The withdrawal normally completes within one hour. If your transaction is still not completed within the indicated timeframe, please contact our customer support team for further assistance.
  • Withdrawal delay might be caused by the following possibilities: Security risk detection; Network confirmation; Network congestion; Node upgrade. For better clarification, please reach out to our customer support team.
  • Withdrawal function would be disabled for 24 hours after a password or 2FA have been reset.

For any inquiries contact us at support@phemex.zendesk.com
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