Security

Phemex has designed and implemented a Hierarchical Determininstic Cold Wallet System which assigns separate cold wallet deposit addresses to each user. All the deposits are periodically gathered in the company’s multisignature cold wallet via offline signature.   Phemex processes withdrawal requests hourly, and each request is rigorously scrutinized by both operators and founders. Based on our sophisticated Wall Street risk control experience, we are able to detect any malicious actions and quickly act to protect the assets of our users and platform. Qualified withdrawal requests are also processed via offline signature, thereby all assets remain100% stored in a cold wallet...

If you have 2FA enabled on your account and you can no longer log in because you lost access to Google Auntheticator, complete the following steps: 1. Try to find your Secret Key. The Secret Key is shown when you bind your Google Authenticator for the first time. If you still have your Secret Key, you can follow the original process to re-bind your Google Authenticator with your Phemex account. 2. If you are certain that you have lost your Secret Key, continue with a normal login process, and when promoted for the Authenticator code, click the Need to reset...

To enable Google Two Factor Authentication (2FA), perform the following steps: Download and install the Google Authenticator App from the Google Play Store (Android) or the App Store (Apple). Log in to Phemex.com and hover over your Account name on the top right corner of the page. Click on Account & Security. Click the Bind button under the Security Settings sections to display a Google Key and QR code. Open your Google Authenticator app and click the + icon to scan the QR code on the screen. Alternatively, you can also manually enter the Google Authenticator Key. Before you move on, make sure you save this Google Authenticator Key as it...

If you have forgotten your password, perform the following steps: Proceed to https://phemex.com/login and click on Reset Password. 2. Enter Phemex registered email in the field. 3. Refer to email Inbox for the 6 digits verification code. 4. Once the verification code has been verified, enter a new password and confirm the entry by entering the same password on the next field. 5. Proceed to login your Phemex account. NOTE: Withdrawals will be disabled for 24 hours after a Password Reset. To change your password in your profile, perform the following steps: Log in to Phemex.com and hover over your...

To reset your password, perform the following steps: Open the Phemex App If you cannot log into your account, then click Reset Password Enter your email address to receive verification code Enter verification code then proceed to set new password Log in to your account. Tap the Account Icon on the top left of the screen. Tap the Security Settings option. Tap the Change option next to Password. Enter your old password, new password, and confirmation of your new password. Tap the Confirm button. If you have 2FA enabled, enter your Google Authentication code. Otherwise, enter the email verification code....

The new device code is a security feature that provides another layer of protection (in addition to your password) against unauthorized logins. When a user tries to log in from a new device/browser, or when the cache and cookies are cleared from a current device/browser, the Phemex system will automatically send a new device code to the user via email. By entering the code, you’re verifying that you trust the new device. To retrieve it, simply access your email for the new device code and key it into the New Device Login page accordingly. Why do I keep getting prompted...

To troubleshoot your 2FA, synchronize the time on your mobile phone (in order to synchronize your Google Authenticator App) with your computer (from which you are attempting to log in.) For Android: Go to your phone settings and click on General or System (depending on your phone). Click on Date & Time. Enable Automatic date and time.  If already enabled, disable it, wait a few seconds and re-enable it. Then, go to the main menu of your Google Authenticator app, click Settings, click Time correction for codes and finally, click Sync now. For IOS: Go to your phone settings, and...

As one of the most efficient crypto trading and investment platforms in the industry, Phemex provides a secure and versatile method to invest in and trade cryptocurrencies. However, when accounts violate our terms of use, we will suspend bad actors to create a safe environment for the rest of our users. The following are the primary reasons for why your account may have been suspended: Abuse of the Bonus System Any of the following actions intended to abuse our bonus system will result in immediate suspension or ban: batch account registration, profiting from market manipulation, self-trading, or wash trades. Your...